Luxor CRM
Luxor CRM is an intuitive, fully customizable, web-based CRM solution, delivering superior sales force and marketing automation capabilities from the user's desktop. It was designed by salespeople for salespeople making it one of the most user-friendly CRM applications on the market.
Types of CRM Reports you can create from Outlook with BCM
This article shows detalied information on how to create different types of CRM reports from Outlook 2003 with Business Contact Manager. The CRM reporting functionality is not available in Outlook 2003 if the Business Contact Manager add-in is not installed (it comes part of the Office Professional or Small Business suite).
Read more: Types of CRM Reports you can create from Outlook with BCM
CRM Reporting in Siebel CRM On Demand
Siebel CRM On Demand, developed by Oracle (actually initially developed by Siebel but since the whole company was purchased by Oracle we can say that) is a customer relationship management solution that is delivered on demand (meaning is installed as a web service, unlike On premise crm solutions). One powerful feature of Siebel CRM On Demand is the CRM reporting, which allows generating over 250 separate CRM reports to analyze anything froma pipeline visibility to sales effectiveness.
Google + SalesForce = GooForce
In 2007 Google and SalesForce announced a partnership where SalesForce would start offering integration with leads that come from Google Adwords. Principle is simple: lead clicks on a Google Adwords ad, lands on a special setup page that contains a form to capture the lead details and that is sent directly into the SalesForce account where the standard CRM features come in. Advantage of this is that the marketers using this can see exactly how much they paid for the Google Adwords lead, and how much did they gain from converting some of the leads. However, it's interesting to speculate what are the advantages of SalesForce from this partnership.
Outlook 2003 with Business Contact Manager
Business Contact Manager is an add-in for Outlook (2003, 2007), and comes either as part of Office Professional, Small Business or Ultimate suite, or with an Outlook bundle for $150 (the cost of Microsoft Outlook is about $110, the cost of Outlook with Business Contact Manager is $150). It works only with Outlook and this is why it's not sold separatelly. Though there is a new version of Outlook with BCM, the 2007 suite, this review focuses on the benefits (or headaches) that Outlook 2003 with BCM has. I'm still one of those that didn't update to Office 2007 (they still have to convince me that there's more than the glossy look) and that has no plans on upgrading to Vista. So is it worth to install the Business Contact Manager from a CRM point of view?
Talk about bad customer services - Wanda Sykes prank
Wanda Sykes picks her car up to discover a nasty "present" on the back sit when she gets home and the guy on the phone doesn't want to come and solve the problem personally.Read more: Talk about bad customer services - Wanda Sykes prank
destination CRM 2008
Organized by CRM Magazine (published by CRM Media), destinationCRM is a conference at its 3rd occurence, and seems it will be a good networking opportunity for CRM executives and industry professionals.