So how would it be to work for the customer complaints department at YouTube
? Well it shouldn't be that difficult because everybody loves YouTube, right? This is a video created by adifferentview, which shows what would be like (in his opinion, it's not an official video though) on the first day as a support person for the customer complaints department.
Read more: YouTube customer complaints
Actually the first two videos are related to cockpit resource management
, while the last video is somehow crm related only from that cockpit word you have to remove some letters as they're managing something - result is the same, team work always pays off.
Read more: CRM funny videos
A funny (funny for us not for the parts involved) video showing how a Comcast technician was trying to replace a cable modem. Actually before starting the actual repair he had a few deep thoughts, deeep thoughts. Watch the A Comcast Technician Sleeping on my Couch
Youtube movie below.
Read more: Comcast customer service
A 46 minute video where presenter Avinash Kaushik, Senior Manger for Web Research and Analytics at Intuit, talks about Customer Centric Web Decision Making. This was filmed during Google TechTalks on July 24, 2006. Google TechTalks are designed to disseminate a wide spectrum of views on topics including Current Affairs, Science, Medicine, Engineering, Business, Humanities, Law, Entertainment and the Arts.
Read more: Importance of web insights in decision making