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PostBooks is an open source ERP business system for small and medium businesses. It has modules for accounting and CRM and also runs on multiple platforms (Linux, Mac, Windows). At its core PostBooks is based on the commercial OpenMFG ERP Suite (one of the editions of xTuple ERP). One of the best things about PostBooks (beside the fact that is open source aka free) is that it's translated in several languages thus its accounting module has multi-currency and tax structures support. PostBooks is licensed under CPAL, an OSI-certified Common Public Attribution License. |
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Outlook 2003 with Business Contact Manager |
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Business Contact Manager is an add-in for Outlook (2003, 2007), and comes either as part of Office Professional, Small Business or Ultimate suite, or with an Outlook bundle for $150 (the cost of Microsoft Outlook is about $110, the cost of Outlook with Business Contact Manager is $150). It works only with Outlook and this is why it's not sold separatelly. Though there is a new version of Outlook with BCM, the 2007 suite, this review focuses on the benefits (or headaches) that Outlook 2003 with BCM has. I'm still one of those that didn't update to Office 2007 (they still have to convince me that there's more than the glossy look) and that has no plans on upgrading to Vista. So is it worth to install the Business Contact Manager from a CRM point of view? |
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How to optimize customer experience |
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This video is from the Conversion University by Google Analytics. Tom Leung presents Google Website Optimizer as a solution for Optimizing Customer Experiences.
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Actually the first two videos are related to cockpit resource management, while the last video is somehow crm related only from that cockpit word you have to remove some letters as they're managing something - result is the same, team work always pays off.
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Importance of web insights in decision making |
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A 46 minute video where presenter Avinash Kaushik, Senior Manger for Web Research and Analytics at Intuit, talks about Customer Centric Web Decision Making. This was filmed during Google TechTalks on July 24, 2006. Google TechTalks are designed to disseminate a wide spectrum of views on topics including Current Affairs, Science, Medicine, Engineering, Business, Humanities, Law, Entertainment and the Arts.
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iContact is an on-demand email marketing service developed by the iContact Corporation that allows following up with your customers by sending emails, surveys or autoresponders, as well as tracking the sends, opens and click-throughs. |
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Constant Contact is an online contact management service with options to follow-up with your contacts via an email newsletter, promotion, event invitation, or to send them online surveys - an easy way to connect with your possible (or existing) customers and find out what you could do to improve their experience with your company. |
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