Glossary

The CRM glossary contains a list of terms that are used on this site or that are CRM related. Use the search option to find a crm term or use the alphabetized list to manually browse for crm terms.


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Outsourcing servicesOutsourcing represents a partnership through which one company offers its services to another company, services that normally would have been handled inside the beneficiary company. Common outsourcing examples are those of 3rd party companies (located usually in countries where the cost of providing such services is reduced - India, Pakistan, Romania) that offer customer support for developers in countries where these services have elevated costs (US, UK, ...).
 


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Glossary V2.0