iContact (IntelliContact) is defintely one of the leaders in the online customer management field, and one of the main positive things about it are its easeness to use and deliverability rate (>99%).

Some of iContact's features:

• Unlimited lists. You can create and manage multiple lists.
• Mailmerge features. You can send personalized emails based on the information stored about your customers (i.e. Dear <client_name>).
• Web based. Means that you can manage your email campaigns from any internet connected computer.
• HTML Templates. Provides templates to use for sending the emails (you can use custom html code too).
• HTML WYSIWYG Editor. Easy HTML editor even for non-techies.
• Basic image hosting. You can store images up to 500KB (total size).
• Scheduler. Email messages can be scheduled to be sent at specific date/times.
• Draft/Archive messages. You can save Draft messages or use the Archived ones to avoid re-entering the same email content.
• Fast sending. Emails are sent from servers with T3 fast speed internet connection.
• Preview. You can see how the email is going to look and even send test messages to yourself.
• Batch processing. You can send a message to multiple lists at the same time.
• Sign-up web forms. You can create and customize web forms.
• Process bounces. Offers bounce-back email handling.
• Importing. You can import subscribers and contacts using .csv files.
• Process duplicates. Duplicate emails are automatically deleted.
• Tracking. View delivered, bounces, opens, clickthroughs, and unsubscribes for each message.
• Exporting. You can export reports or your contacts.
• List segmentation. You can divide lists into targeted segments based on your criteria.
• Auto-responders. Send automated messages to subscribers based on how long since they subscribe or date.
• Surveys. Create, send out, and track the results of surveys.

Pricing information:

Main view screenshot:

More information: iContact.com

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